FAQs

 

FAQs

LOCAL PICKUP

I'm happy to accommodate anyone who wishes to pickup their orders in person from my Toronto studio, rather than having them shipped. Just enter the discount code LOCALSONLY at checkout to remove shipping fees and we can arrange a pickup time during my studio hours (weekdays only 1-11 pm.)


TRACKING 

All orders are shipped without tracking. However, can be arranged by request through email before placing your order. Extra fees will apply.

SHIPPING TIME

Most orders ship within a few days but please allow up to 10 days for processing. Normally, packages take 5-10 business days from shipping date to arrive at the destination. Your patience is greatly appreciated. :)

RETURNS

Unfortunately, I cannot accommodate refunds or exchanges. However, if there is a problem with your order please contact me. 

PACKAGE LIABILITY

I hold no responsibility for lost/stolen packages once they have been passed into the hands of postal services. If you are worried about your order arriving safely to you please contact to arrange tracking before purchasing. 

COMMISSIONS

I am open to commissions that fit my style, interest, and availability. If you have a specific project in mind, I'd love to hear about it! Payments are split into two parts, one non-refundable 50% deposit is required to reserve commission spots and the remainder + shipping (if necessary) upon completion. 

AVAILABLE WORKS

Price list for larger scale works available upon request.

Thanks for reading :)

If you have a question that is not answered here feel free to send me an email through the contact page or at:

shannavanmaurik@gmail.com

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